TRACKING YOUR ORDER
Once we receive the shoes, please allow 4-8 weeks until shoes are complete.
The normal delivery time from the package has left our warehouse is:
- 1 working day to the United States
- 3-5 working days to Europe
- 6+ working days to the remaining destinations
If nobody is at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the UPS note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
HOW MUCH IS THE SHIPPING FREIGHT CHARGE?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.
United States of America
Freight Charges: USD 10-15 / EUR 20 / GBP 13
Free delivery over: USD 135 / EUR 175 / GBP 115
Rest of the world
Freight Charges:USD 30 / EUR 40 / GBP 25
Free delivery over:USD 200 / EUR 265 / GBP 170
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If something goes wrong with your product, simply inform us beforehand and if approved, send us the slightly used product(s) in its packaging within 90 days of receipt for a repair.
It can take up to 14 days for us to receive your repairable product, depending on which postal service you use. Once we have received the repairable products, we will inspect them and process the repair within 24 hours. You are responsible for freight expenses if applicable.
When we receive the product, we will do our best to repair the product.
All products must be shipped or returned for repair in their original packaging with your order number and the product cannot be broken or in any other way permanently damaged. Otherwise it will not be possible to obtain utilize the 90 Warranty.
Since all of our products are customized, we do not offer a “Return Policy”, since we do not create most of our products from scratch. All sales are final.